Refund Policy

Written By Sport Shutter

Last updated 3 months ago

Photos purchased through Sport Shutter are digital downloads that are delivered automatically after payment is completed. Because the files are sent instantly, purchases are generally non-refundable once the transaction has been processed.

When Refunds May Be Provided

Refunds may be issued in limited circumstances, including:

  1. the purchased file is corrupted or cannot be downloaded;

  2. the file delivered is incorrect or not the image purchased;

  3. a technical error occurred during the purchase process.

If any of the above issues occur, please contact Sport Shutter within 7 days of purchase so we can review the issue and assist.

Situations Where Refunds Are Not Available

Refunds will generally not be provided in the following situations:

  1. you changed your mind after purchasing the photo;

  2. the image quality or composition does not meet personal expectations;

  3. the photo has already been downloaded successfully;

  4. the photo is no longer needed.

Photographs available on Sport Shutter are uploaded by photographers and displayed for preview prior to purchase. Customers are responsible for reviewing images carefully before completing a purchase.

Photographer Responsibility

Sport Shutter operates as a platform that enables photographers to make their images available for purchase. Photographers retain ownership of their photographs.

Refund decisions are managed by Sport Shutter to ensure a consistent customer experience across the platform.

Requesting a Refund

If you believe there has been an issue with your purchase, please contact our support team with:

  1. your order confirmation;

  2. a description of the issue (further proof may be required).

Contact Support

Our team will review the request and respond as soon as possible.

Chargebacks

If a chargeback is initiated through your payment provider, Sport Shutter may investigate the claim and take appropriate action.